Delivery Charges

We aim to deliver your incontinence supplies as quickly and cheaply as possible!


To keep your delivery charges simple we have divided them into the three areas below. We can deliver to your home or any address you specify within the areas listed.

We despatch orders from Monday to Friday and in general orders received before 3pm are dispatched on the same day we receive them. Orders received after this time are despatched the following working day and orders processed on Fridays will usually be delivered the following Monday.

Occasionally during very busy times your order may be processed the next working day so please allow 1-3 working days to receive your order. If your order is urgent please call us on 01255 830 500 and we will mark it as a priority.

Delivery Charges by Location

UK Mainland
Single Pairs of Pants
Standard Delivery £2.95
All Other Orders
Next Day Delivery £4.95
Please note that Next Day Delivery applies only to UK Mainland.

Scottish Highlands
All Orders Standard 48hr Delivery £9.95
Applies to postcodes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41, PH49-50

Northern Ireland and UK Offshore Islands
All Orders
Standard 48hr Delivery
£16.95
Applies to postcodes: BT1-94, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, IM1-99, GY1-9, JE1-4, TR21-25, PO30-41

Other Delivery Information

1. If our delivery agent is unable to make a delivery because there is no one to sign the delivery note, the driver will leave a card with contact information for you to arrange a new time to receive your order. You can also call us to arrange this for you.
2. If you would like your parcel to be left with a neighbour you can leave special instructions when you checkout online or you can call us to do this for you. Please note that parcels left with a neighbour will still need to be signed for. Where such a request is made, Keys Retail Ltd. cannot accept responsibility for any loss of or damage to the delivery.
3. For orders sent to offshore islands and Northern Ireland we recommend ordering your supplies in larger quantities to make the cost of delivery more economical.