How to Order

Your Privacy
We understand that coping with incontinence can be difficult and sometimes embarrassing. All our customers are treated with the utmost care, sensitivity and discretion. We are always here’s to help you in complete confidence.

Discreet Delivery.
Please rest assure that all your orders from IncontinenceProducts.co.uk will be delivered to your address in plain packaging with no indication of the contents visible on the outside of the parcel.


Your Online Security
When you buy your incontinence supplies from us all your orders are processed via the well known SecureHosting UPG Payment Gateway. UPG is now regarded as the UK’s largest independently owned credit card processing company, so you can rest assured that your payment details are processed with the Highest Level of Card Data Security available.

Click here to read more about our Secure Hosting security standards.


Your 60 Day Money-Back Guarantee
Our aim is to provide our customers with the best service and quality products available.
So, if for ANY REASON you are not completely satisfied with anything you purchase from IncontinenceProducts.co.uk, you can simply return the items, unused and in their original, sealed packaging, for a full refund including postage.

How to order from this Website.
1. Browse around the product menu on the left of the website by clicking the links to product categories. You can also click the images to take you to the products themselves.
2. When you find a product that you are interested in buying you can select the Size and Quantity options you would like and then click the "Add to Cart” button that is on every product page.
3. You will then see a page showing you what you just added to your Shopping Cart where you can remove items and change the quantity if you need to.
4. At this point you have 3 options.
1. You can continue shopping by finding more products to add to your shopping cart.
2. You can Empty your shopping cart and start again with your order.
3. You can Click the "Checkout” link to continue with your order.
5. When you are happy with the contents of your shopping cart and click the "Checkout” link you will be taken to a "One Step Checkout” page where you will need to fill in your contact details including an email address where we will send your order confirmations. Check your details are correct, and click the "Continue to Next Step” button.
6. On the following page you will see a summary of your order. Click the "Submit Order To Us” button and you will be taken to a Secure Payment Gateway where you can securely enter your payment details and complete your order.
7. On the secure Sage Pay page, you then select your preferred payment method, fill in your payment details and click Proceed to complete your order.
8. To increase the security of your transaction, after you have filled in your payment details you may be asked to fill in a 3D-Secure Purchase Authentication. Simply fill in your details and click Submit Query.
9. When your payment is successfully completed you will be taken to your Customer Account page on IncontinenceProducts.co.uk where you will see the Order Number of your purchase.

Viewing your Order History.
Once you have completed your first order with us you will be able to log in to your customer account at any time with the email address and passwords you used when creating your free account.
The customer login form can be found on the left hand menu of the website.

Ordering Offline
Payment by Telephone: If you prefer not to use your credit or debit card online you can call us with your payment details instead.
1. Find the products you wish to order and add them t your shopping cart.
2. Go to checkout an fill in your address details to set up a new customer account with us.
3. Select the "Telephone Payment” option and continue to the next step.
4. Check your order details and click "Submit your order to us”. Doing this will send us your order and address details.
5. Then simply call us on 01255 830 500 to give us your payment details over the phone.

Help with Your Order
If you have any concerns about what to order or any problems ordering online, please don’t hesitate to call us any time you need help with your order! Telephone 01255 830 500